Last Updated: June 2026
Blue Track operates a digital, software-as-a-service (SaaS) platform billing via automated monthly subscriptions. This policy outlines your cancellation rights and refund eligibility under South African consumer law.
- Subscription Cancellation
- Cancel Anytime: You can cancel your monthly subscription at any time directly through your WooCommerce account dashboard on bluetrack.co.za.
- No Notice Period Required: There are no cancellation penalties or long-term contracts.
- Effective Date: Cancellation stops your next scheduled recurring payment. Your access to the Traccar tracking server will remain active until the final day of your current paid-up monthly cycle, after which it will terminate automatically.
- PayFast Recurring Mandates
- Automated Billing: When you subscribe, you authorize a recurring monthly debit mandate via PayFast.
- Stopping Payments: Cancelling your subscription via the WooCommerce dashboard automatically revokes the PayFast billing mandate.
- Manual Adjustments: It is the user’s responsibility to ensure cancellations are completed at least 48 hours before the next billing date to avoid automated processing by PayFast.
- Refunds and the 7-Day Cooling-Off Period
- Statutory Cooling-Off: In terms of Section 44 of the Electronic Communications and Transactions Act (ECTA), you are entitled to a full refund within seven (7) days of your initial registration and payment, provided that you have not activated or tracked any devices on our server.
- Active Service Exclusion: Once a mobile device is actively connected to the Traccar server and begins transmitting data, the service is deemed “consumed.” At this point, the cooling-off period laps, and no refunds will be granted.
- Pro-Rata Refunds: We do not offer pro-rata or partial refunds for unused days if you decide to cancel in the middle of a billing month.
- Technical Downtime and Exemptions
- Network and Hardware Issues: Blue Track provides the server infrastructure for tracking. We do not issue refunds for tracking failures caused by the user’s mobile network provider, lack of data/airtime on the target phone, flat batteries, or hardware/GPS component failures on the mobile device.
- Shared Server Hosting: Our front-end and database run on secure infrastructure via Elitehost. While we maintain a high server availability target, temporary service interruptions for essential system maintenance or upstream hosting provider downtime do not qualify the user for a refund or account credit.